Tuesday, March 3, 2009

Free help desk ticketing system - Spiceworks

Posted In: Technology by John Rundag

I have been looking for a replacement system for tracking our helpdesk tickets. The web-based system we were using was outdated and was not meeting our needs. It was getting slow and when our hosting provider upgraded to PHP5, some of the code stopped working. The date function did not work, so we could not track when the tickets were entered or how long the tickets had been in the helpdesk. We could see the information in PHPMyAdmin, but the information was not being displayed in the helpdesk. I searched for a fix, but could not find one. Development for the project came to a halt when PHP5 was released. I could have asked for help from the eTech Ohio Listserv or from PHP programmers, but I thought the best thing to do was find a new solution.

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