Tuesday, July 7, 2009

Open Position - Account Manager - Ecommerce Inc.

Ecommerce, Inc is a fast growing, global web hosting and e-commerce service provider. We're working hard to strengthen every area of our business as we take aim at one of the most dynamic industries in the world.
We are breaking new grounds with a determination to become the premier player in the web hosting and e-commerce industry, delivering consistently solid and exceptional performance.


In the Account Manager (aka Personal Agent, PA) position, you will provide technical assistance and support to web hosting clients in order to maintain the highest quality of customer
service and retention. You will be assigned a specific customer base and will be responsible for the overall management of these customers, including billing, technical and quality concerns and inquiries.
This position will be the first point of contact for new customers, so professional and friendly demeanor is a must. Candidate must be comfortable with social media (twitter, skype, linkedin, facebook, blogging, etc) as this will be another way in which you will communicate with your customer base. If you have a positive attitude and are customer-service oriented, we’d love to add you to our team!


Candidate must have:

· First-class customer service skills
· Exceptional verbal and written communication skills
· Good time-management
· Technical phone support experience
· Knowledge of web hosting and web site maintenance a major plus

Benefits include:
· Paid Time Off
· Retention Bonuses and Incentives
· Paid Employee Health and Dental Insurance
· Optional Vision Insurance and Family Insurance
· 401k


Salary: $30k-$35k per year + retention bonuses


Please send resume and cover letter to:
andrea.primm@ecommerce.com


Also seen on monster.com : http://tinyurl.com/kk2p5p

2 Comments:

Anonymous Anonymous said...

This comment has been removed by a blog administrator.

July 8, 2009 at 1:01 PM  
Blogger Brian said...

Hey Ben,

I'm new to your blog and have been following you on Twitter for a few weeks now.

I saw this post and thought it could be a good fit for me. Do you have any additional details on the position and company?

I can be reached at bsilhanek@gmail.com or @bsilhanek on twitter.

Thanks,

Brian

July 9, 2009 at 2:36 PM  

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