Thursday, May 6, 2010

CallCopy and Connector Systems Partner to Bring Leading Workforce Optimization Solution to New Zealand

CallCopy and Connector Systems Partner to Bring Leading Workforce Optimization Solution to New Zealand

CallCopy, a leading provider of call recording and contact center solutions, today announced that it has entered into a strategic distributor relationship with Connector Systems, a leading distributor of world-class communications products and services, including ShoreTel's Unified Communications system. Connector Systems will market and distribute cc: Discover, CallCopy's award-winning, enterprise-proven workforce optimization (WFO) suite throughout New Zealand.

"This partnership underscores CallCopy's commitment to serving the global market," said Ed Porter, director of channel operations at CallCopy. "Connector Systems is a well-established distributor in New Zealand, and will be key in driving reseller business through that region. The company's experience, technical expertise and commitment to service make it a great match for CallCopy."

CallCopy's channel program has played an integral part in the company's continued growth and success. Its international presence includes partners across North America, Europe, the Middle East, Latin America and the Caribbean.

Connector Systems provides a broad range of technology solutions, including unified communications solutions for voice, video and data applications. The company will offer CallCopy's cc: Discover suite alongside IP phones, switches and software to provide a comprehensive unified communications solution. cc: Discover is a beneficial extension of Connector Systems' product offering as it allows the company to offer flexible call recording, quality management, screen capture, speech analytics and performance management solutions.

"More organizations are recognizing the benefits associated with creating and maintaining high levels of customer satisfaction," said Paul Wainhouse, general manager at Connector Systems. "Partnering with a best-in-class WFO vendor enables us to meet the demands of these organizations by offering a sophisticated, yet easy-to-use solution from an organization with a reputation for exceptional service and support."

To learn more about CallCopy solutions and/or how to become a member of the CallCopy Business Partner Program, please visit or contact Ed Porter at 614.340.3346.

About CallCopy

CallCopy, a leading provider of innovative contact center solutions, is dedicated to ensuring the highest standards of satisfaction. The award-winning, enterprise-proven cc: Discover suite delivers advanced call recording, screen capture, quality management, speech analytics, performance management, customer survey and workforce management capabilities to organizations of all sizes and industries.

For more information, visit


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