Open Position - ZNode Technical Support Engineer
Technical Support Engineer
Znode is looking to hire a Technical Support Engineer for its Columbus, OH location. This person will be expected to provide world-class technical support for Znode ecommerce software products.
Znode Inc is an ecommerce software company located in Columbus, Ohio. Znode’s industry leading software products are used by leading brands world-wide.
Provide functional and technical support for Znode’s ecommerce software products
Essential Duties and Responsibilities:
Include the following. Other duties may be assigned as required.
· Provide client support and technical issue resolution for Znode’s ecommerce software products via E-Mail, phone and other electronic medium
· Advise clients on Znode coding best practices
· Installation of Znode products
· Communicate to customers the steps necessary to maintain and update software products
· Identify and correct or advise, on operational issues in client computer systems
· Provide feedback and status reports