Open Position - Computer Systems Administrator

Company: Perio

GENERAL SUMMARY

Provides day-to-day administration and support of information systems and processes; trains and supports staff in use of all PC-based data processing, office automation, networking and communications processes; directs the work of IT consultants/specialists as needed in support of company systems operations.

ESSENTIAL JOB FUNCTIONS

1. Analyzes computer system needs for departmental operations and recommends relevant hardware/software and ‘best practices’ solutions for data processing needs.
2. Oversees the acquisition, installation, operation and maintenance of company information systems hardware / software.
3. Monitors systems operations and maintenance activities to ensure optimum functionality of all systems processes, including preventative maintenance on computers, peripherals, and data communications equipment.
4. Develops, implements, and monitors information systems policies, procedures and controls to ensure data integrity, security, retrieval and regulatory compliance.
5. Maintains electronic document imaging, archival, and retrieval software.
6. Provides training and technical support to company associates in their use of deployed hardware / software and functional systems applications.
7. Partners with Business Analyst in the development and use of automated business intelligence applications.
8. Initiates new users to PC-based systems, establishing access, passwords, appropriate permissions and security protocols.
9. Manages and performs computer maintenance, software upgrades, backup, and recovery.
10. Monitors computer and peripheral equipment production, malfunction, and maintenance to assess and resolve problems. Analyzes system failures to identify the nature and source of failure and take corrective action.
11. Develops, maintains, and tests IT disaster recovery plans.
12. Acts as liaison with vendor representatives and assures application of ‘best practices’ in supplies procurement; maintenance agreements performance; hardware repair and offsite data storage.
13. Supports executive and departmental staff in the analysis, implementation, operation, assessment, and modification of “lean” systems processes to eliminate waste and enhance productivity.
14. Perform additional assignments as directed.

JOB REQUIREMENTS

Knowledge, Skills, and Abilities

1. Analytical Skills - collects and researches data; assesses and implements work flows and procedures.
2. Design Skills - uses feedback to modify designs; applies design principles.
3. Problem Solving - identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
4. Technical Skills – CPU, peripherals, servers, LAN, software application, troubleshooting and problem solving.
5. Interpersonal Skills - focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
6. Project Management – Knowledge of and experience with the principles, practices and techniques used to manage projects to achieve the necessary outcomes in the given timeframes. A working knowledge of how to communication, how to manage scope, how to manage human capital on projects, how to manage quality, how to work within time and budget constraints and how to predict risk areas to successfully get the outcomes needed on a project and bring the project to a successful end.
7. Judgment - supports and explains reasoning for decisions; includes appropriate people in decision-making process.
8. Professionalism - approaches others in a tactful manner; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
9. Adaptability - adapts to changes in the work environment; able to deal with frequent change, delays, or unexpected events.
10. Attendance/Punctuality - is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
11. Dependability - follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments.
12. Customer-center Approach: consistently presents Perio, Inc. services and products in a positive manner, adhering to customer service guidelines and procedures as established by the company.
13. Computer Knowledge: To perform this job successfully, an individual should be able to acquire knowledge/attain mastery of Sage Accpac ERP; MS Office 2003 (including MS Outlook, Access, Excel, Word, Power Point, Visio, and Project); MS Exchange Server; MS Small Business Server; SQL Server; Sharepoint, Edisoft Merchant and Visual ASN.

Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Summary Education & Experience Required

1. Bachelor's degree in Computer Science or equivalent combination of education and related job experience or training preferred.

Interested candidates please send your resume to: jcrice@perio-inc.com