CallCopy Simplifies MIPPA Call Recording Requirement

Call recording solution helps Medicare marketers meet federal regulations

COLUMBUS, Ohio - March 24, 2009 - CallCopy, Inc., a leading provider of innovative call recording, quality monitoring and performance management solutions, is making it easier for companies to comply with new regulations introduced in 2008 by the Center for Medicare & Medicaid Services (CMS).  The regulations require Medicare marketers to record their phone calls in an effort "to protect Medicare beneficiaries from deceptive or high-pressure marketing tactics." CallCopy's cc: Voice call recording solution enables Medicare marketers and other health maintenance organizations to easily record and archive all customer calls.

On September 15, 2008, CMS released an update to its Medicare Marketing Guidelines, which are designed to help marketers comply with recent additions to the Medicare Improvements for Patients and Providers Act (MIPPA) of 2008. Among the guidelines added to MIPPA is the requirement that all appointments made over the phone with current or potential Medicare enrollees must be recorded in order to provide documentation of the scope of the interaction. CallCopy assists health care marketers in complying with this new requirement by providing a flexible call recording platform. In addition to recording calls on-demand, 100 percent of the time or based upon a definable set of rules, all calls are archived to meet business needs and/or MIPPA requirements.

"Organizations working in the Medicare industry are under heavy scrutiny today, as the U.S. government is working to increase efficiencies, reduce fraud and abuse, and deliver better service to those that rely upon its social insurance program," stated Ray Bohac, president and chief executive officer of CallCopy. "A reliable call recording system is critical for ensuring compliance with the government's new MIPPA regulations. We have the technology, support infrastructure and experience needed to get an advanced call recording system up and running quickly, helping companies meet these compliance standards."

cc: Voice, part of CallCopy's cc: Discover suite of call center solutions, allows both inbound and outbound calls to be recorded without the need to dial third parties or enter lengthy access codes. The cc: Screen component provides complementary screen recording capabilities that when used with cc: Voice, allow health plans to monitor customer calls and corresponding screens used by their agents. The combination of the call and screen recordings provides a complete picture and archive of every interaction with customers, which can be used for agent training, to identify areas of concern and enhance customer service.

For more information about CallCopy's call recording solution for MIPPA compliance, visit http://www3.callcopy.com/e/514/ippa-html/CDP52/53468422 or call 888.922.5526.

About CallCopy         
Through its commitment to the highest standards of customer and employee satisfaction, CallCopy has established itself as a leading provider of innovative performance management solutions. The highly scalable, award-winning cc: Discover Suite delivers advanced call recording, screen capture, quality monitoring, speech analytics, customer satisfaction survey and workforce management capabilities to contact centers, trading desks, financial institutions and healthcare providers worldwide.

CallCopy empowers organizations to gather business intelligence, which is leveraged to maximize performance through improved employee retention, compliance with government regulations, and a more customer-centric environment.

For more information, visit www.callcopy.com.